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1. Cancellation policy

1.1 What is the cancellation policy?

Here you can view our complete cancellation policy for Livensa Living bookings.

1.2 What happens if I’ve already booked my room, but my visa has been denied or I’ve not been granted a place at university?

If you have not obtained the necessary visa or you have been denied a place at the university, we will cancel your reservation free of charge, but you will need to provide us with proof of this. In the case of the visa, proof that the visa has been denied and in the case of the denied spot, you will have to prove that you are going to study in another province other than the province of the residence where you had the reservation.

These conditions apply to cancellations that occur before the contract has started; in no case can people who want to cancel and have already started their contract with Livensa Living take advantage of these conditions.

2. Payment and reservations

2.1 How far in advance do I need to book my room?

The best thing to do is to make your reservation as soon as possible so that you can choose the room category you want. We don’t have a month limit for you to make your reservation, you can make it when it suits you best. But keep in mind that prices are subject to change, so be careful not to miss out!

2.2How do I book my room?

You can book your room on our website – just follow the steps provided! If you visit one of our residences and decide on where you’d like to stay, our staff will help you arrange your booking.

You’ll have to make an initial payment of:

Booking fee: €250. At our Salamanca, Granada Cartuja, and Granada Fuentenueva residences, the booking fee is €100.
This fee is non-refundable. See the exceptions in our cancellation policy.

At least 30 days prior to your arrival, you will have to pay a:
• Deposit: €1,000. At our Salamanca, Granada Cartuja, and Granada Fuentenueva residences, the deposit is €800.
Your deposit will be refunded once we have confirmed that there is no damage to the room, common areas, or the building at large, excepting normal wear and tear. The deposit will only be returned if you do not have any outstanding payments due.

• First month’s rent.

2.3What documents do I need to check-in?

You will need the following documents:

– A personal identification document: ID card or passport. If you are under 18 years old, your guardian or parent must also bring their ID card or passport.

– A visa in case you need to live in Spain.

– A letter of confirmation of enrollment or acceptance from the university or school you will be attending. At check-in we will ask you for proof of payment of tuition fees.

– A passport photo of yourself.

– The contract signed by you if you are over 18 years old, or if you are a minor, it must be signed by your parents or legal guardians.

– A signed document approving the direct debit of bills by the account holder (only if paying by direct debit).

2.4Do I get a discount if I pay for my entire stay upfront?

We give a 2% discount on the monthly rent for stays equal to or longer than 5 months if these are paid upfront.

2.5How can I make the payments?

Accepted methods:

SEPA area

(The SEPA area consists of thirty-six countries: the members of the European Economic Area (consisting of the twenty-seven states of the European Union plus Liechtenstein, Iceland and Norway) and Andorra, Monaco, San Marino, Switzerland, United Kingdom and Vatican City State).

– Payments available through the Flywire platform.

– Direct debit payment.


Rest of the zones

The means of payment accepted for the formalization of reservations will be those available on the Flywire platform, which may vary depending on the country where you are.

2.6Will my deposit be returned? How will it be returned?

The deposit is used as a guarantee to cover any expenses for loss or damage that may be incurred regarding the room, common areas, furnishings or residence in general (except for normal wear and tear). It may also be used to cover any other breach of contractual obligations involving damage or non-payment.

The amount of the deposit, less any reasonable costs incurred by breaching any of your contractual obligations, will be returned to you as soon as reasonably possible by the same method with which it was paid. It will be paid once the departure-day inspection described in the contract is complete, and no later than 45 days following the termination of the contract.

2.7How are rooms assigned?

Your preferences are most important to us, so that you feel as comfortable as possible. In your reservation process, you will be able to let us know your preferences regarding the location of your room (on a specific floor, near a friend, etc.). When it comes to assigning your room, the Livensa team will do its best to fulfil your request, but we cannot assure you that we will assign you the room with the requested characteristics.

2.8What is the minimum and maximum length of stay at the residences?

The longest housing contracts we offer are for one calendar year, but keep in mind that you’ll always have the option to renew. The minimum length of stay varies according to the location and time of year, but in general, it’s 5 months. Contact us for further information.

2.9Are there age restrictions for living in student accommodation?

If you’re aged 16 or older, you can stay with Livensa. If you’re still a minor, your parents or legal guardians must sign your housing contract.

2.10Is the price of the double rooms the price of the room or the price per person?

All prices quoted are per person per month.

3.Arrivals and departures

3.1Is there a specific arrival day/time?

Yes, check-in is done on the day the contract starts between 12:00 and 15:00. And check-out is between 10 am and 12 noon. We recommend that as soon as you have made your reservation and we have provided you with the details of the residence, you contact them to arrange everything so that they can be waiting for you upon your arrival.

3.2Is there a spot where I can park while I move in?

Ask the staff at the residence where you’ll be staying. They’ll provide you with assistance where they can.

3.3Who will be waiting for me when I arrive at Livensa Living?

There will always be someone from Livensa Living during reception hours; if you arrive after hours, there will be a security guard.

4. Services

4.1What is included in the room?

You’ll be able to see all the services that come with our rooms by checking the information for each residence and room type.

4.2What is included in the monthly price?

The price of your room includes all bills (water, electricity, gas and internet). You won’t have to pay extra for using the facilities or common areas. We want you to feel at home… only better!

4.3What is not included in the price?

– Self-laundry service.

– Photocopier and printer service.

– Car and motorcycle parking (except for Pamplona, Lisbon Marquês de Pombal, Barcelona Diagonal Alto and Barcelona Marina which do not have it).

– Kitchenware.

4.4What extras are available at the residence?

– Self-laundry service.

– Photocopier and printer service.

– Car and motorcycle parking (with the exception of Pamplona, Lisbon Marquês de Pombal, Barcelona Diagonal Alto and Barcelona Marina which do not have it).

– You can request an extra room cleaning service, whenever you need it. For those residences where it is not included in the price, this service must be contracted for the entire length of the contract.

4.5Can I stay over the summer?

Yes, you can stay during the summer, in the case that your contract has expired, an extension can be made. We recommend making the reservation as soon as possible to avoid any availability problems and if you are already in a room, you can keep it.

4.6Are there events or activities held at the residence?

Yes! Our Community Life team is in charge of arranging events, activities and parties at the residence. They’re perfect for having fun and meeting new people.

5. During my stay

5.1Who can live at these residences?

Livensa Living’s student residences are for students and other academics, such as professors and researchers.

If you’re a minor, your parents or legal guardian will make the booking for you; and therefore, the resident’s name will appear together with the name of a parent or legal guardian.

5.2Can I receive visitors or have overnight guests?

Yes, we welcome visits from your friends or family.

For visits during the day you can invite whoever you want as many times as you want, two guests at a time.

During the night, you can invite one person to stay overnight in the residence, the first three nights are free, from the fourth to the tenth night there is an extra charge of between 20€ and 30€ per night. Please note that you have to notify the reception at least 24 hours in advance.

For shared rooms, there is no possibility to invite third parties to spend the night.

5.3Can I bring my pet?

Unfortunately, the terms of our accommodation contracts do not permit animals.

5.4Can I smoke in the room?

Smoking is not allowed inside the building – you cannot smoke in the common areas nor in the rooms. The residences have designated outdoor areas where you can smoke.

5.5What do I do if something in my room isn’t working?

We have a maintenance team that will be able to fix all problems. You have to notify us on the resident’s portal so that Livensa Living can be aware of it and allow the maintenance staff to enter your room.

5.6Can I have my groceries or other orders delivered to the facility?

You can send any parcels you want to the residence, except for groceries or perishable food. For these, you will need to pick them up in person.

5.7Will I have WiFi?

Yes, we have WiFi throughout the building. You’ll never run out of data! You also have an Ethernet connection in your room. It’s all included in the price!

6. Security

6.1Is there 24-hour security at the residence?

Yes, our residences are staffed around the clock. In the evenings there is a concierge, in addition to a 24 hours a day, 7 days a week video surveillance.

6.2Are there curfew hours for entering and leaving Livensa Living?

We have electronic key-card access both at the building entrance and to the rooms. With your card, you can come and go from Livensa Living whenever you please – your schedule is up to you!

Can’t find what you’re looking for?

Contact us – you can call us on the following numbers: +34913103032 and +351308801638. If you’d rather send us a WhatsApp or email us at [email protected]. We’ll happily answer as soon as we can.