ANSWERS TO ALL YOUR QUESTIONS
ABOUT LIVENSA LIVING
1. Cancellation policy
1.1 What is the cancellation policy?
1.2 What happens if I’ve already booked my room, but my visa has been denied or I’ve not been granted a place at university?
2. Payment and reservations
2.1 How far in advance do I need to book my room?
2.2 How do I book my room?
2.3 What documents do I need to check-in?
2.4 Do I get a discount if I pay for my entire stay upfront?
2.5 How can I make the payments?
2.6 Will my deposit be returned? How will it be returned?
2.7 How are rooms assigned?
2.8 What is the minimum and maximum length of stay at the residences?
2.9 Are there age restrictions for living in student accommodation?
2.10 Is the price of the double rooms the price of the room or the price per person?
3.Arrivals and departures
3.1 Is there a specific arrival day/time?
No, you can arrive on any day at any time. Once you have made your booking and we have provided you with the accommodation details, we suggest that you get in touch with the residence to arrange everything so that they can be waiting for you when you arrive.
3.2 Is there a spot where I can park while I move in?
3.3 Who will be waiting for me when I arrive at Livensa Living?
4.1 What is included in the room?
4.2 What is included in the monthly price?
4.3 What is not included in the price?
4.4 What extras are available at the residence?
4.5 Can I stay over the summer?
4.6 Are there events or activities held at the residence?
5. During my stay
5.1 Who can live at these residences?
5.2 Can I receive visitors or have overnight guests?
5.3 Can I bring my pet?
5.4 Can I smoke in the room?
5.5 What do I do if something in my room isn’t working?
We have a maintenance team that can fix anything. They will let you know in advance if they need access to your room.