FAQ’s
ANSWERS TO ALL YOUR QUESTIONS
ABOUT LIVENSA LIVING
1. Cancellation policy
1.1 What is the cancellation policy?
1.2 What happens if I’ve already booked my room, but my visa has been denied or I’ve not been granted a place at university?
2. Payment and reservations
2.1 How far in advance do I need to book my room?
2.2How do I book my room?
You’ll have to make an initial payment of:
•Booking fee: €250. At our Salamanca, Granada Cartuja and Granada Fuentenueva residences, the booking fee is €100.
This fee is non-refundable. See the exceptions in our cancellation policy.
At least 30 days prior to your arrival, you will have to pay a:
•Deposit: €1,000. At our Salamanca, Granada Cartuja and Granada Fuentenueva residences, the deposit is €800.
Your deposit will be refunded once we have confirmed that there is no damage to the room, common areas or the building at large, excepting normal wear and tear. The deposit will only be returned if you do not have any outstanding payments due.
•First month’s rent.
2.3What documents do I need to check-in?
•A personal identification document: ID card or passport.
•A visa, if one is necessary for your stay in Spain.
•A letter of confirmation of enrolment or acceptance from the university or college you will be attending.
•A passport photo of yourself.
•The accommodation contract; if you are over 18 years of age, must be signed by you, but if you are a minor, it must be signed by your parents or legal guardians.
•A signed document from the account holder approving direct debit for fees.
2.4Do I get a discount if I pay for my entire stay upfront?
2.5How can I make the payments?
2.6Will my deposit be returned? How will it be returned?
The amount of the deposit, less any reasonable costs incurred by breaching any of your contractual obligations, will be returned to you as soon as reasonably possible by the same method with which it was paid. It will be paid once the departure-day inspection described in the contract is complete, and no later than 45 days following the termination of the contract.
2.7How are rooms assigned?
2.8What is the minimum and maximum length of stay at the residences?
2.9Are there age restrictions for living in student accommodation?
2.10Is the price of the double rooms the price of the room or the price per person?
3.Arrivals and departures
3.1Is there a specific arrival day/time?
No, you can arrive on any day at any time. Once you have made your booking and we have provided you with the accommodation details, we suggest that you get in touch with the residence to arrange everything so that they can be waiting for you when you arrive.
3.2Is there a spot where I can park while I move in?
3.3Who will be waiting for me when I arrive at Livensa Living?
4. Services
4.1What is included in the room?
4.2What is included in the monthly price?
4.3What is not included in the price?
•The Copy/print service.
•Car and motorcycle parking.
•Kitchenware.
•Room cleaning and change of linen (at some residences, this service is included; if this is the case, we’ll let you know).
4.4What extras are available at the residence?
•Copy/print service.
•Car and motorcycle parking.
•Kitchenware.
•You can request an extra room cleaning whenever you need it.
4.5Can I stay over the summer?
4.6Are there events or activities held at the residence?
5. During my stay
5.1Who can live at these residences?
If you’re a minor, your parents or legal guardian will make the booking for you.
5.2Can I receive visitors or have overnight guests?
During the day, you can invite whoever you like as many times as you like, but you can only have one guest at a time.
At night, you can invite one person to stay at the residence free of charge for three nights a month, provided that you give at least 24 hours’ notice to the front desk. In shared rooms, you cannot invite guests to spend the night.
5.3Can I bring my pet?
5.4Can I smoke in the room?
5.5What do I do if something in my room isn’t working?
We have a maintenance team that can fix anything. They will let you know in advance if they need access to your room.
5.6Can I have my groceries or other orders delivered to the facility?
5.7Will I have WiFi?
6. Security
6.1Is there 24-hour security at the residence?
6.2Are there curfew hours for entering and leaving Livensa Living?
Can’t find what you’re looking for?
Contact us – you can call us on the following numbers: +34913103032 and +351308801638. If you’d rather send us a WhatsApp, we’ll happily answer as soon as we can.