ANSWERS TO ALL YOUR QUESTIONS
ABOUT LIVENSA LIVING

These conditions apply to cancellations that occur before the contract has started; in no case can people who want to cancel and have already started their contract with Livensa Living take advantage of these conditions.

You can book your room on our website – just follow the steps provided! If you visit one of our residences and decide on where you’d like to stay, our staff will help you arrange your booking.

You’ll have to make an initial payment of:

• Booking fee: €250. At our Salamanca, Granada Cartuja, and Granada Fuentenueva residences, the booking fee is €100.
This fee is non-refundable. See the exceptions in our cancellation policy.

At least 30 days prior to your arrival, you will have to pay a:
• Deposit: €1,000. At our Salamanca, Granada Cartuja, and Granada Fuentenueva residences, the deposit is €800.
Your deposit will be refunded once we have confirmed that there is no damage to the room, common areas, or the building at large, excepting normal wear and tear. The deposit will only be returned if you do not have any outstanding payments due.

• First month’s rent.

You will need the following documents:

– A personal identification document: ID card or passport. If you are under 18 years old, your guardian or parent must also bring their ID card or passport.

– A visa in case you need to live in Spain.

– A letter of confirmation of enrollment or acceptance from the university or school you will be attending. At check-in we will ask you for proof of payment of tuition fees.

– A passport photo of yourself.

– The contract signed by you if you are over 18 years old, or if you are a minor, it must be signed by your parents or legal guardians.

– A signed document approving the direct debit of bills by the account holder (only if paying by direct debit).

Accepted methods:

SEPA area

(The SEPA area consists of thirty-six countries: the members of the European Economic Area (consisting of the twenty-seven states of the European Union plus Liechtenstein, Iceland and Norway) and Andorra, Monaco, San Marino, Switzerland, United Kingdom and Vatican City State).

– Payments available through the Flywire platform.

– Direct debit payment.

Rest of the zones

The means of payment accepted for the formalization of reservations will be those available on the Flywire platform, which may vary depending on the country where you are.

The amount of the deposit, less any reasonable costs incurred by breaching any of your contractual obligations, will be returned to you as soon as reasonably possible by the same method with which it was paid. It will be paid once the departure-day inspection described in the contract is complete, and no later than 45 days following the termination of the contract.

Your preferences are most important to us, so that you feel as comfortable as possible. In your reservation process, you will be able to let us know your preferences regarding the location of your room (on a specific floor, near a friend, etc.). When it comes to assigning your room, the Livensa team will do its best to fulfil your request, but we cannot assure you that we will assign you the room with the requested characteristics.

– Self-laundry service.

– Photocopier and printer service.

– Car and motorcycle parking (except for Pamplona, Lisbon Marquês de Pombal, Barcelona Diagonal Alto and Barcelona Marina which do not have it).

– Kitchenware.

– Self-laundry service.

– Photocopier and printer service.

– Car and motorcycle parking (with the exception of Pamplona, Lisbon Marquês de Pombal, Barcelona Diagonal Alto and Barcelona Marina which do not have it).

– You can request an extra room cleaning service, whenever you need it. For those residences where it is not included in the price, this service must be contracted for the entire length of the contract.

Yes, you can stay during the summer, in the case that your contract has expired, an extension can be made. We recommend making the reservation as soon as possible to avoid any availability problems and if you are already in a room, you can keep it.

Yes! Our Community Life team is in charge of arranging events, activities and parties at the residence. They’re perfect for having fun and meeting new people.

Yes, we welcome visits from your friends or family.

For visits during the day you can invite whoever you want as many times as you want, two guests at a time.

During the night, you can invite one person to stay overnight in the residence, the first three nights are free, from the fourth to the tenth night there is an extra charge of between 20€ and 30€ per night. Please note that you have to notify the reception at least 24 hours in advance.

For shared rooms, there is no possibility to invite third parties to spend the night.

We have a maintenance team that will be able to fix all problems. You have to notify us on the resident’s portal so that Livensa Living can be aware of it and allow the maintenance staff to enter your room.