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Through this Legal Notice of the website: (hereinafter, the “Website”), we inform you of your rights and obligations in relation to the contents available on it and the logos and trademarks used, as well as the responsibilities that may arise from its use.


We provide below the basic information of the company that owns the domain, operator of our residences.

  • LIVENSA LIVING, S.L. (hereinafter, “We” or “Livensa”).
  • Address: C/ Poeta Joan Maragall 1, 7, 28020 – Madrid
  • [email protected]
  • CIF: B-88236013

However, accommodation services will be contracted with the Group entity that owns or leases the asset in Spain or Portugal. You can find more information about the list of entities in Annex I of our Privacy Policy.


2.1. It is important that you read and understand these Terms of Use (“ToU”) as your use of the Website implies your express and unreserved acceptance of all the terms of this Legal Notice, which is as valid and effective as any written and signed contract. In case you do not agree with all the terms and conditions, you should not use this website.

2.2. Some services offered on this Web Site are accessible to all users or exclusively for those who have contracted our services and signed a housing agreement (the “Residents“), and may be subject to special conditions, regulations of use and instructions that, where appropriate, replace, complete and/or modify these ToU.

The information provided on our Website does not constitute an offer of sale, but an invitation to contract the services. The main characteristics of the service are indicated at all times by Livensa, and all information regarding the rooms and services offered will be published on the Website.

Notwithstanding the foregoing, Livensa reserves the right to modify at any time these ToU, as well as any other content of the Website.


3.1 Livensa owns all intellectual property rights of the Website or, where appropriate, has the licenses to exploit its contents including software, text, photographs and illustrations, logos, trademarks, interfaces and any other information contained on the Website that may be protected by intellectual property laws.

3.2. We reserve all intellectual property rights over the Website and its contents, being expressly prohibited to modify, copy, integrate, sell, reproduce, publicly communicate, combine, transform or distribute by any means and in any form, all or part of the contents of the Website for commercial or advertising purposes.

By the mere use or browsing on the Website, it shall not be understood that there is a total or partial transfer, transmission or waiver of such rights.

3.3. You are granted the right to use the content of the Website only in accordance with these ToU. For further use, you will need the written permission of Livensa, or that of the relevant intellectual property right holders.

3.4. When you submit information to Livensa, you warrant that such information does not infringe any intellectual property rights or any other rights belonging to third parties. In this regard, you agree and warrant that Livensa shall not be liable and shall remain indemnified in the event of any claim relating to this section.



To book any room or contract any of the services offered through our Website, you must be of legal age in your residence country and provide all the information requested during the registration process and subsequently, as instructed, in order to access to our residences.

In case you were underage, during the registration process, we will request some information of your legal guardian and we will contact him/her to finalize the contracting of the services and rooms offered and to guarantee that you have the authorization to stay in one of our residences.

In any case, we will send him/her a copy of the legal documents with the contracted services.


Our Website may contain links to third party websites in order to provide you with additional or complementary information. However, we are not responsible for the content or lawfulness of third-party links on the Website, as we cannot control the environments of third parties or be responsible for their content.

If Livensa becomes aware that any of the links leads to illegal Websites, it will be removed from our Website as soon as possible after having actual knowledge of such illegality.



6.1. Livensa may, at any time, add new rooms and services to those already included on the Website. In this regard, such new services shall be governed by the provisions of the ToU in effect at that time, as well as the applicable Special Conditions.

Livensa reserves the right to withdraw or cease to offer, at any time and without prior notice, any type of room or service offered on the Website.

6.2. Livensa declares to have adopted all necessary and reasonable measures, within our possibilities and the state of the art to provide the user with a correct functioning of the Website and to minimize system errors, both from a technical point of view and from the point of view of the published contents.

6.3. However, Livensa cannot guarantee that the Web Site will operate uninterruptedly, whether due to technical or other reasons, maintenance or otherwise. Similarly, Livensa cannot guarantee that the Web Site will be free of bugs, malicious code or any other harmful components. Consequently, Livensa shall not be liable for any damages that may occur in this regard.

We cannot control the behaviour of users, whether yours or that of third parties, and therefore we cannot be held responsible for it.

The user undertakes to use the Website in compliance with the provisions of these ToU, as well as the provisions of the Privacy and Cookies Policy, always acting in accordance with the applicable regulations and in good faith.



If you have any query, suggestion, complaint, or claim related to the ToU, the Website, the booking or the services offered, you can submit your concerns at our customer service channel:

  • Postal Address: C/ Poeta Joan Maragall, 1-7, 28020 – Madrid.


We will do our best to address your complaints or queries as quickly as possible.


We are very respectful with privacy matters.

For this reason, we have developed a specific Privacy Policy to inform you of all personal data processing that may affect you. You can consult it here.


In the event that any clause is declared null, invalid or annulled, it shall be deemed not to be included and shall be deleted from these ToU. Its elimination shall not affect the rest of the clauses, which shall remain in force and fully applicable.



You agree and acknowledge that you may not assign, in favour of any third parties the rights and obligations set forth in these ToU without the prior authorization of Livensa.



11.1.- You fully accept and expressly recognizes that this Terms of Use shall be governed by and be construed, in its entirety, in accordance with the current Spanish law.

11.2. Similarly, you accept and acknowledge that, in order to resolve any dispute, both parties submit to the jurisdiction of the Courts established by the applicable law. However, we encourage you to reach an amicable solution.

Unless any specific legal provision commands otherwise, the disputes will be resolved by the Courts of Madrid.