TERMS AND CONDITIONS
BOOKING AND CONTRACTING PROCEDURE
First of all, and once you have provided us with certain necessary information regarding the availability of the selected residence or accommodation, you need to create a profile and be registered to make a booking.
If there were no availability, a message informing you of that situation will appear inviting you to select another period, room type and/or residence or accommodation.
Once you have consulted how our residences or accommodation and rooms are, their features, their availability and, finally, you would have created a profile, you are able to book a room and contract any additional services that may be available in each residence. The services offered and described on the Website will contain specific conditions such as the price and/or cancellation, and other issues considered relevant by Alumni in order to your booking (“Particular Conditions”) and will specific and binding to you.
That is why, by accepting them, your rights and obligations are expressly regulated, acknowledging and declaring that you have read each and every one of the legal texts mentioned above.
Once completed all the information requested for the booking procedure, you will have to sign electronically the agreement.
To complete the booking process, and depending on the length of the stay, you will have to pay the amounts indicated in the periods stipulated in each case, as described below, from the signature of the agreement. Once completed the booking process and the signature of the agreement, you will be sent an email informing you that the request has been registered and the room booked. In case the payment of the appropriate amounts have not been made within two (2) days from the signature of the agreement (48 hours), neither the booking nor the signed agreement will be valid between the parties.
Subsequently and once the booking is confirmed, the next step will be to formalize the booking done, and that binds you with the residence or accommodation during the period of time selected, making the payments of the remaining amounts within the indicated time period that must be done, at the very latest, at the time indicated in the agreement and prior to check-in. Otherwise, the agreement will not be effective.
MODIFY OR CANCEL THE BOOKING
In case you would like to modify or cancel the booking of the room or the services contracted, please, visit the Cancellation Policy below.
METHODS OF PAYMENT
The methods of payment accepted will be those indicated on the Website, whereas we reserve the right to modify and include different options as an available method of payment.
Student Residence Livensa Living
This Booking Policy shall apply, where applicable, to those Contracts to which the payment concepts set out herein apply.
To book a room or a bed in a Livensa Living Student Residence (“Livensa”), you will have to pay, through our online booking system, the Booking Fee, the Accommodation Fee and the Deposit.
The amount of the Booking Fee will be paid at the time of formalising the reservation and electronic signature of the contract.
The Deposit and the first month’s accommodation must be paid at least 30 days before the start date of the contract.
Depending on the duration of your stay, or in case the start date of the contract is equal to or less than 30 days from the booking date, we may ask you at that time to also make the full payment of the stay or the first month’s accommodation and the Deposit.
Cancellation policy AY 2022-23
Prior to the start date of the contract
You may request the cancellation of your contract if:
(i) Your cancellation request is made within a maximum of 14 days from the date of your online booking (“the right of withdrawal”). If the period between the date of your booking and the date of commencement of the contract is less than 14 days, the cancellation is only valid until the date of commencement of the contract.
To exercise the right of withdrawal, the Resident may complete Annex II of the contract, or any other form, as an unequivocal declaration of his/her wish to withdraw from the Contract, accompanied by a copy of his/her national identity card or passport, and send by e-mail to [email protected], and follow the procedure indicated for that case.
(ii) You were not admitted to the university/educational institution in the province for which you made the reservation. In this case, you must provide proof of enrolment in a different province.
(iii) your visa application, for the period corresponding to your booking, has been refused by the Spanish/Portuguese authorities. The visa refusal document will be requested as proof.
In all the above cases, the amounts already paid will be refunded.
After the start date of the contract and before the agreed period has expired
You may request the cancellation of your contract if:
(i) you find a replacement until at least the end date of your contract.
The person replacing you will have to meet the same requirements as you: have student status for the duration of their stay (applicable in some establishments managed by Livensa) and be of the same gender as you in the case of a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing by sending an e-mail to the address of your residence indicated in the contract.
(ii) You may request the unilateral cancellation of your contract, before the expiry of the agreed period, if you pay an amount equal to 50% of the amount of the contracted stay, as compensation for the damage caused. This amount is the equivalent of the remaining amount until the end of the Contract. In any case, this penalty shall not be less than one (1) month nor more than three (3) months of the cost of the contracted stay.
This amount shall be calculated taking into account the exact days remaining from the Resident’s request for early termination of the contract until the expiry of the Agreed Period.
In the event that the Resident wishes to unilaterally terminate in advance a contract of less than one hundred and fifty (150) days (short or very short stay), the amounts already paid in advance will not be refundable.
To request the cancellation of the contract, you will have to inform us in writing by sending an e-mail to the address of your residence indicated in the contract.
Cancellation of your reservation “Pair a Dice”.
For bookings made under the “Pair a Dice” promotion, if one of the two persons wishes to cancel his/her reservation for the TWIN room before the contract start date, the person who wishes to keep his/her reservation may do so:
1) move into a regular TWIN room, sharing a room with a resident assigned by Livensa, or Modify your reservation and request a simple Studio.
In both cases, you will have to pay the difference between the new fare and the “Pair a Dice” fare.
Cancellation of your booking by Livensa
Our terms and conditions include the need for the Resident to sign the contract online, by electronic signature, and to finalise the booking by paying the Tuition Fee within forty-eight (48) hours from the date of signing the contract in order for it to become effective.
Therefore, if you do not make the payment within this period, Livensa may consider the reservation process as not completed and, therefore, the reservation of the requested Room or bed cannot be guaranteed.
Livensa Living Accommodation
This Cancellation Policy shall apply to all bookings made through the Livensa Living Accommodation booking system and shall be applicable depending on the type of rate chosen in each case.
Cancellations must be communicated by sending an e-mail to [email protected] as an unequivocal declaration of your wish to cancel the contract, accompanied by a copy of your national identity card or passport, as well as an indication of the identification data provided when making the reservation: Name and surname, e-mail, reservation number, date of arrival and departure.
You should be aware that by booking with Livensa Living, you are entering into a contract with us, and you are responsible for the full payment of the amounts due for the period booked.
In the event of cancellation of your booking, the following cancellation policies apply:
(i) No refunds will be made, and the customer is obliged to pay the full amount of the booked stay, except in the following cases:
(ii) For tariff offers applicable to bookings of more than ninety days, in the event of refusal by the Spanish and Portuguese authorities of the visa required for the period corresponding to the booking. In this case, the amounts already paid shall be reimbursed. The visa refusal document shall be requested as proof.
(iii) In the event that you wish to terminate your stay, once you have checked-in prior to the final date of your booking, the full amount of the stay will be charged and no refund will be made, except in the following case.
However, for tariff offers applicable to stays of five (5) months or more, in the event that you wish to end your stay before the expiry of the agreed period, a penalty equivalent to 50% of the amount of the contracted stay will be charged. In any case, this penalty shall not be less than one (1) month nor more than three (3) months of the cost of the contracted stay in accordance with the applicable rate.
All bookings are subject to availability. Livensa Living reserves the right at any time to refuse, cancel or not accept a booking if the payment information provided is invalid or if security systems indicate that the booking is anomalous or at risk of fraudulent. If payment is not made within 48 hours of acceptance of the terms and conditions, Livensa Living may automatically cancel your booking without notice.
Livensa Living "Livensa Traveller" Promotion
As a Livensa Living resident, we’re offering you and a friend the opportunity to book a Livensa Living accommodation or at special rates for up to 8 weeks per year, with a minimum stay of 3 days.
1. Validity period
The promotion is available from 1 June 2022.
Residents staying with us for the 2021/22 or 2022/23 academic year, provided they hold a current contract of 3 months or more, can enjoy the special Livensa Traveller promotion until 30 August 2023.
2. Promotional rate
You can stay at Livensa Living accommodation in Spain or Portugal on a room-only basis (meals and other extras are not included):
• The daily rate for a standard single room, subject to availability: €35 including VAT (linen included, as well as weekly cleaning for stays of more than 8 days)
• This rate may not be available on specific dates or periods.
3. Conditions of the Livensa Traveller offer
• You must be a resident for academic year 2021/22 or 2022/23, with a confirmed booking of 3 months or more.
• You must book for a minimum stay of 3 days and a maximum of 21 consecutive days per stay.
• The resident may extend the offer to a friend; the friend need not be a Livensa Living resident. The friend must book a standard single room in the same residence and for the same dates as the resident.
• Both the resident and the friend must be of legal age.
• The booking must be paid in full on the date Livensa Living issues the confirmation.
• Along with the amount due for the stay, the resident and the friend must each pay a deposit of €100 per booking. The residence will keep this deposit as a guarantee under the same terms as in the Housing Contract for academic year or semester bookings.
• The resident must be up to date with payments at their main residence in order to qualify for the promotion.
• The resident and the friend will each individually sign a Housing Contract and its corresponding Code of Conduct.
• The resident and the friend shall not be entitled to receive visitors during their stay.
• At the time of booking, the resident and the friend must prove their student status by showing a student ID or confirmation of enrolment from their educational institution.
• It is possible to book at more than one accommodation site provided the stipulated time limits for the duration and period of stay are respected.
• The offer is not valid for bookings made at the resident’s main residence.
4. How to book your Livensa Traveller stay:
• Interested parties should book their stay and, if applicable, that of their friend by sending an email to the front desk of the residence where they are currently staying, including:
o Name and ID number of resident and (if applicable) friend
o Destination residence
o Booking dates
o Attach documents certifying student status
• Livensa Living will reply to the resident confirming the availability of the booking, providing arrangements for making the payment and signing the accommodation contract.
• Bookings may only be made between 7 and 30 days prior to the requested arrival date.
Rooms offered through this promotion are subject to the availability of rooms at each residence. Bookings will be handled in the order in which they are received.
6. Changes to the terms and conditions
This promotion is offered by Livensa Living. The terms of participation will be revised and are subject to change at the end of each academic year or period of validity.
7. Data protection
The Data Controller will process the data in a lawful, fair and transparent manner for the following purposes:
a) To manage the booking of the Data Subject in this promotion.
b) To communicate the relevant data to the leasing entities at the residences which the Data Subject wishes to visit, according to the terms and conditions outlined here.
c) Compliance with the legal obligations to which the Data Controller is subject as a result of this promotion.
The legitimate basis for data processing following from purposes a) and b) is the fulfilment of the contractual relationship maintained between the Controller and the Data Subject through the acceptance of these terms and conditions. For this reason, the Data Subject’s data must be processed in order to carry out the established purposes; without it, it would not be possible to achieve them. The legitimate basis for the processing of the Data Subject’s data for the purpose c) comes from the Controller’s obligation to comply with the applicable legal provisions.
Any resident participating in this promotion affirms that they are authorised by their friend to provide the friend’s personal data. Likewise, they affirm that, if they directly provide their friend’s personal data to participate in the promotion, they have provided said friend with the content of this document and, in particular, the content in this data protection clause.
In addition to sending the Data Subjects’ data to the destination residences, as required to participate in the promotion, the personal data provided by the Data Subjects may be communicated to governmental entities when required by the same or in compliance with any obligation established in current legislation in force at any time, as well as to the leasing entities of the Data Subjects’ destination residences to manage the promotion.
The personal data provided will be retained for as long as the contractual relationship with the Data Subject is in force. Once this relationship is terminated, where appropriate, it may be retained for the time required by applicable law and until the expiration of any liabilities arising from the same.
The Data Subject may exercise their rights of access, rectification, deletion, opposition, limitation and data portability by sending an email to the Data Protection Delegate: [email protected] or by sending a letter via post to: C/ Poeta Joan Maragall 1, 7º 28120 Madrid, under the terms established in the current regulations. Likewise, if the Data Subject believes that their rights under applicable data protection regulations have been violated, they may file a claim with the Spanish Data Protection Agency.
Sending a request to participate in the promotion implies the express acceptance of all of these rules of participation in the “Livensa Traveller” promotion.
8. Livensa Living’s decisions regarding all matters related to this promotion and final incentive will be definite.
9. Participants in this promotion are deemed to accept all terms and conditions of this promotion.
10. Contact Us
If you have any questions about this promotion, please contact [email protected]