Terms & Conditions

TERMS AND CONDITIONS 26/27

General Information

<h1 style="text-align: justify;">General Information</h1> In the following Terms and Conditions (hereinafter “T&C”) you will find our legal conditions governing the contracting of our services. It is important for you to read and understand them as, making a booking or contracting our services and signing the agreement, you agree to be bound by these T&C In the event that you complete your booking, these T&C are complemented by the specific Student Housing or Accommodation Agreement (depending on the type of stay under request, hereinafter referred as the “Agreement”) that will be provided to you during the booking process and that you will be required to sign before fully completed the process. According to legal legislation, please be informed of the list of the relevant legal entities depending on the site of your choice at the footer /below in Annex I. You can contact us at living@livensaliving.com.  We remind you that, via our website www.livensaliving.com (the “Website”) you can make a reservation for Livensa Living student residences, as well as Livensa Living Studios flexible accommodations. You can stay in our student residences if you are a student enrolled in a university or educational institution, a researcher, or if you are involved in the academic world. If you meet these requirements and want to stay in one of our flexible Livensa Living Studios accommodations, you can benefit from special offers. We remind you that our flexible Livensa Living Studios accommodations can accommodate anyone, but in case you make a reservation in any of these accommodations through the website www.livensaliving.com, you will only find rates with special offers for students. So that, if you are not a student nor related to the academic world, but you want to stay in our flexible accommodation Studios, you must make your reservation at www.livensalivingstudios.com.

Registration Process

To make a reservation at Livensa Living you will have to do it through our Website (<a href="http://www.livensaliving.com/">www.livensaliving.com</a>), either with the help of our call center and our telephone support system or through any other official platform where this possibility is offered. To book any room or contract any of the services offered through our Website, you must be of legal age (18 years old in Spain, 18 years old in Portugal) or at least 16 years old on the start date of the stay and have the express written authorization, where appropriate, of a parent or legal guardian according to applicable legislation. In case you are between 16 and 18 years old, we will request some information of your legal guardian and we will contact him/her to finalize the contracting of the services and rooms offered and to guarantee that you have the authorization to stay in one of our residences. To book a room, you must first create an account where you will have to fill out several forms with your personal data. Please note the email address you provide will be used to identify you and we will use it to send you the corresponding communications and the appropriate information of your booking during your entire stay. We therefore strongly encourage you to indicate an address that you use and consult regularly. Once you have consulted our residences and accommodation, the rooms, their features, availability and, finally, you have created an account, you will be able to book a room and contract any additional services that may be available in each one of them. If there is no availability, a message will appear informing you of this situation, inviting you to select other dates, room type and/or residence or accommodation. The additional services offered on the Website will contain its specific conditions such as the price and/or its cancellation, and other issues considered relevant to your booking (“Booking Details”) and will be specific and binding. To complete any booking or the contracting of additional services, you must previously accept these T&C, as well as the Privacy Policy to sign the corresponding agreement. By accepting these legal texts, you acknowledge and declare that you have read and understood these T&C and the Privacy Policy, and that you agree to be bound by them. To complete the booking process, and depending on the length of the stay, you will have to pay the amounts indicated either at the time of booking or subsequently after signing the contract, within the deadlines stipulated in each case. After completion of the booking process and the signature of the Agreement, we will send you an e-mail informing you that the request has been registered and the room booked. In case you don’t make the payment of the Accommodation Initial Payment  within forty-eight (48) hours following the signature of the agreement , neither the booking nor the signed Agreement will have any validity between the parties. Please note that if you don’t make the relevant payments after signing the Agreement within the established deadlines, in accordance with the payment terms stipulated in the Agreement, and in any event before the Start Date, this situation may also result in the early termination of the agreement for non-compliance with the payment obligation, and therefore, in the cancellation of your booking. The terms used in these T&C and in the Agreement shall have the following meanings: <ul> <li style="font-weight: 400;">“Agreement” means the specific contract (being the Student Housing Agreement or the Accommodation Agreement, depending on the type of stay under request) for the provision of accommodation services that you will sign during the booking process, which sets out the particular terms of your stay.</li> <li style="font-weight: 400;">“End Date” means the date on which the Agreement ends and the final day of your stay.</li> <li style="font-weight: 400;">“Housing Fee” or “Accommodation Fee” means the total price payable for your accommodation during the Agreed Period, excluding the Accommodation Initial Payment and the Deposit. The Housing Fee may be payable in monthly instalments (“Instalments”) as specified in your Agreement.</li> <li style="font-weight: 400;">“Room” means the accommodation unit allocated to you under your Agreement, whether a private room or a bed in a shared room.</li> <li style="font-weight: 400;">“Signature Date” means the date of signature and formalization of the Agreement, indicated in its heading, and the moment the Accommodation Agreement comes into force.</li> <li style="font-weight: 400;">“Start Date” means the day from which you have the right to enter the Room and make use of the facilities, being entitled to check-in.</li> <li style="font-weight: 400;">“Accommodation Initial Payment” means the upfront payment required at the time of booking to secure a reservation. The Accommodation Initial Payment is non-refundable, except in the cases set out in Section 3.I of these T&Cs. Its amount will vary depending on the duration of your stay and the site chosen.</li> <li style="font-weight: 400;">“Agreed Period” means the period from the Start Date to the End Date as specified in your Agreement.</li> <li style="font-weight: 400;">“Deposit” means the refundable security deposit payable before the Start Date, which will be held as security for your obligations under the Agreement and returned to you at the end of your stay, subject to any deductions for damage, unpaid amounts or other obligations as set out in the Agreement.</li> <li style="font-weight: 400;">“Booking Details” means the information relating to any additional services requested by you. The specific conditions applicable to such services shall be set out in a separate annex or agreement.</li> </ul> Please see our Booking and Cancellation Policy below for full details.

Payment Methods

You are required to set up a payment method to enable the automatic collection of recurring charges due under your Agreement. Any payment methods previously designated for the collection of recurring charges under your Agreement shall cease to apply and must be replaced with one of the payment methods described below. The payment method available will depend on your billing address: SEPA countries Provided you have a billing address within the SEPA region will be asked to set up payment by SEPA Direct Debit To enable this payment method, you will be required to provide the required payment details and accept it through the relevant channels made available for that purpose and follow the instructions provided to complete the payment setup process, which once completed will imply the acceptance of the SEPA Direct Debit mandate. Non-SEPA countries Provided you have a billing address outside the SEPA region will be asked to set up a recurring card payment using a valid debit or credit card. You will simply be required to provide and manage your debit or credit card details through the relevant channels made available for this purpose and follow the instructions provided to complete the payment setup process. The payment method presented during setup is determined automatically based on the billing information provided. RECURRING PAYMENTS By setting up a payment method, you authorise the entities defined in the instruction provided to complete the payment setup process to collect recurring payments that become due under your Agreement and any recurring services you have chosen to purchase. Recurring charges may include, where applicable: <ul> <li style="font-weight: 400;">Rent</li> <li style="font-weight: 400;">Catering</li> <li style="font-weight: 400;">Housekeeping</li> <li style="font-weight: 400;">Long-term parking</li> <li style="font-weight: 400;">Other recurring services selected by you</li> </ul> Payments will only be collected when they become due in accordance with your Agreement and the applicable payment schedule. PAYMENT DETAILS You are responsible for ensuring that your payment details remain valid and up to date throughout your Agreement. If your payment method expires or changes, you must update your payment details as soon as possible to avoid failed payments. FAILED PAYMENTS If a scheduled payment cannot be collected, we may contact you to request updated payment details or arrange an alternative payment method. Failure to make payments when due may result in action being taken in accordance with your Agreement. Card on File You may choose to securely save a payment card to your account (“Card on File”) for use in connection with one-off charges that may arise during your stay. Your Card on File is separate from the payment method used for your recurring payments under your payment plan. Saving a Card on File does not change the payment method used for your recurring payments. By choosing to save a Card on File, you authorise us and our payment service provider to securely store your card details and to use your Card on File to collect applicable one-off charges arising in connection with your stay, including the following: Purchases and services initiated by you <ul> <li>Accommodation and guest services <ul> <li>Additional overnight guest stays</li> <li>Additional accommodation-related services</li> </ul> </li> </ul> <ul> <li style="font-weight: 400;">Events and activities <ul> <li style="font-weight: 400;">Paid events</li> <li style="font-weight: 400;">Paid activities, classes or experiences</li> <li style="font-weight: 400;">Late cancellation or no-show fees for chargeable events or activities, where applicable</li> </ul> </li> </ul> <ul> <li> Parking <ul> <li>Daily or short-term parking</li> <li>Additional parking services or passes</li> </ul> </li> </ul> <ul> <li>Optional services <ul> <li>Housekeeping or additional cleaning requested by you</li> <li>Individual or one-off catering or meal services</li> <li>Other optional services purchased during your Agreement, excluding recurring charges</li> </ul> </li> </ul> <ul> <li style="font-weight: 400;">Bookings and facilities <ul> <li style="font-weight: 400;">Paid use of bookable facilities or common areas</li> <li style="font-weight: 400;">Additional services associated with a facility or space booking</li> </ul> </li> </ul> <ul> <li style="font-weight: 400;">Other purchases <ul> <li style="font-weight: 400;">Replacement or additional items specifically requested by you</li> <li style="font-weight: 400;">Other products or services purchased from Livensa during your Agreement.</li> </ul> </li> </ul> <ul> <li style="font-weight: 400;">Lost, missing or damaged items <ul> <li style="font-weight: 400;">Replacement of lost or damaged key cards or access fobs</li> </ul> </li> </ul> The Card on File will only be used for applicable one-off charges and will not be used as the payment method for your recurring payments unless separately agreed. You may remove your Card on File through your account settings . Removing your Card on File will prevent it from being used for future charges but will not affect your recurring payment method or any charges already incurred or otherwise due under your Agreement. Card details are stored and processed securely by our payment service provider in accordance with the applicable payment and data protection requirements. For more information, please visit: https://www.mews.com/en/products/payments. Please see our Privacy Policy for further information about how your personal data is processed.

Student Residences – Livensa Living

1. Sites

<h2 style="text-align: justify;">Spain</h2> <h3 style="text-align: justify;">Livensa Living Barcelona Diagonal Alto; Barcelona Marina; Sevilla; Granada Cartuja; Granada Fuentenueva; Madrid Getafe; Madrid Aravaca Estación; Malaga Feria; Pamplona; Salamanca; Bilbao; Barcelona Sants-Badal; Barcelona Parallel; Madrid Aravaca Campus; Madrid Plaza Castilla; Sevilla El Porvenir</h3> <h3 style="text-align: justify;">Portugal</h3> <h3 style="text-align: justify;">Livensa Living Coimbra Rio; Marquês de Pombal; Cidade Universitária; Porto Campus; Porto Boavista.</h3> <h2 style="text-align: justify;">Who can stay in Livensa Living student residences?</h2> ·       Only people who have the status of student and are enrolled in a university or educational center, researchers, and those who belong or are linked to the academic world (e.g. teachers) can stay in our residences. If you meet the above requirements and want to stay in Livensa Living Studios flexible accommodation: ·       If you meet the above requirements, you can also make your reservation in our flexible Studios accommodations through this website, where we have special rates for these groups.

2. Booking Policy

This Booking Policy is intended, where applicable, for those contracts in Livensa Living residences in Spain and Portugal and flexible accommodations Livensa Living Studios formalized on this Website. To make a reservation on our website, you must create an account, provide your identification data and pay the corresponding amount. To book a room or a bed you will have to fulfill the requirements indicated above, as well as pay the corresponding amounts in the terms and conditions of payment indicated related to the Accommodation Initial Payment, the Housing Fee and the Deposit, through our online booking system. The cost of the Accommodation Initial Payment at the time of formalizing the reservation and signing the contract will vary depending on the duration of your stay and the site chosen. In any case, the Deposit and the first month’s Housing Fee must be paid at least 45 days before the Start Date of the stay. Depending on the duration of your stay and the accommodation, or in case the Start Date of the stay is equal to or less than 45 days from the Signature Date, we may ask you at the moment of signature to also make the full payment of the stay or the first month’s Housing Fee along with the Deposit. Once you have made your booking, signed the Agreement and paid the corresponding amounts, you will receive an email confirming your booking. If you have completed all these steps and have not received the confirmation document, please contact us and inform us of your incident at living@livensaliving.com. If you finalize the reservation process but do not pay the Accommodation Initial Payment within forty-eight (48) hours from the Signature Date, the reservation will be cancelled and will be understood as not having been made. Therefore, if you do not make the payment within this period, we will consider the booking process as not completed and, so, the reservation of the requested room or bed cannot be guaranteed. Click here if you wish to consult more information that may be of interest to you before finalizing the booking process, such as the code of conduct of the buildings, among other documentation. <a href="http://www.livensaliving.com/documentos">www.livensaliving.com/documentos</a>. All bookings are subject to availability. Livensa reserves the right to reject a booking at any time, cancel it or not accept it, only when any of the following objective and duly substantiated circumstances exist: (a) The payment information provided by the user is invalid, incorrect, or insufficient to process the payment. (b) There is objective and documented evidence of identity theft or fraudulent use of a third party's personal information when making the reservation. (c) The user does not meet the eligibility requirements set forth in these terms.

3. Cancellation Policy

We inform you that you will have to communicate your intention to cancel the contract by sending an email to the address cancel@livensaliving.com, indicating the booking number, Start Date of the Agreement and details of the person who made the reservation. <h3 style="text-align: justify;">1 Cancellation prior to the Start Date</h3> You may request the cancellation of your contract before the Start Date, in the following cases: ·       You may request the cancellation within a maximum of 15 days from the date of signing the Contract and, in any case, before the start date of your Contract. If the period between the date of signature and the start date of the contract is less than 15 days, the cancellation will only be valid for the days remaining from the date of signature to the start date of the contract. This cancellation reason will only apply before the Start Date of the stay and to the first accommodation contract the Resident signs with Livensa. It will not be applicable to any subsequent contracts, renewals, or special promotions offered by Livensa (e.g., Rebookers). ·       You were not admitted, or you lost your affiliation with the university/educational institution and do not have enrollment in any other institution within the same province as the Residence where you made the reservation. In this case, you must provide documentary proof of payment for enrolment at an educational institution in a different province. ·       Your visa application, for the period corresponding to your booking, has been refused by the Spanish/Portuguese authorities. The visa refusal document will be requested as proof. In all the three above cases, the amounts already paid will be refunded provided the conditions indicated are met. It will be understood that the cancellation has been communicated when the communication has been sent before 23:59h on the day of reference. Any email or notification sent after that time shall be deemed to have been communicated on the following day. In case you are not in any of the above situations, but you want to cancel your contract before the Start Date, you can also apply if: ·       You find a person as a replacement, under the same conditions and type of contract, until at least the End Date. In this case, the person replacing you shall not have signed a contract with us during the previous academic year, nor be in the process of negotiating or signing a contract for the current academic year. In addition, this person must be a student, researcher or belong to the academic world, and be of the same sex as you in the case of having a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing, by sending an e-mail to the address of your accommodation indicated in the contract, and follow the procedure indicated for that case. ·       Paying as a compensation for the damage caused, the Accommodation Initial Payment and 50% of the Housing Fee. In any case, the penalty will not be less than one (1) nor more than three (3) Instalments. <h3 style="text-align: justify;">2 Cancellation after the start date</h3> From the start date, you may also request cancellation if: ·       You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (iv). ·       You may request the unilateral cancellation of the Agreement, if with regard to the remaining time to complete the Agreed Period, you pay 50% of the remaining Agreement amount as compensation for the damage caused, with a maximum of three (3) Instalments and a minimum of one (1) Instalment of the Housing Fee. The penalty in this case will be calculated based on the remaining period until the End Date, excluding the month in which you leave the Residence, which will be paid in full. To manage all these situations once the contract has started, you must send a cancellation request to the email address of the building where you are staying. You can find this email address in the Particular Conditions of your Agreement.

Flexible Accommodation- Livensa Living Studios

1. Sites

<h3 style="text-align: justify;">Spain</h3> <h2 style="text-align: justify;">Livensa Living Studios Madrid Alcobendas; Donostia-San Sebastián; Valencia Marina Real; Valencia Viveros; Bilbao; Málaga Feria; Valencia Malvarrosa; Madrid Príncipe PíoWho can stay in Livensa Living Studios flexible accommodations</h2> Anyone can stay in our flexible accommodations, but you can only benefit from the special offers published on this website if you are a student, a researcher or if you belong to the academic world (being a teacher, etc.). If you are a student, but prefer to benefit from other type of conditions, you have the option to book in our Studios accommodations through our website www.livensalivingstudios.com. If you are not a student, but you want to stay in Livensa Living Studios you will have to make your reservation through www.livensalivingstudios.com.

2. Booking Policy

This Booking Policy is intended, where applicable, for those contracts in the flexible accommodations Livensa Living Studios. When you make a reservation directly through our website, you must create an account, provide your identification data and pay the corresponding amount. To book a room or a bed you will have to fulfill the requirements indicated above, as well as the terms and conditions of payment indicated in our online booking system. The amount of the accommodation initial payment will vary depending on the duration of your stay and the site chosen. Depending on the duration of your stay and the accommodation, or in case the period between the Signature Date and the Start Date of the stay is equal to or less than 45 days from the booking date, we may ask you at the moment of signature to also make the full payment of the stay or the first month’s Housing fee along with the Deposit. In any case, the Deposit and the first month’s Housing fee must be paid at least 45 days before the start date of the stay. Once you have made your booking, signed the Agreement and paid the corresponding amount, you will receive an email confirming your booking. If you have completed all these steps and have not received the confirmation document, please contact us and inform us of your incident at living@livensaliving.com. If you finalise the reservation process  but do not pay the Accommodation initial payment within 48 hours from the Signature Date, the reservation will be cancelled and will be understood as not having been made. Therefore, in this case, we will consider the booking process as not completed and, so, the reservation of the requested room or bed cannot be guaranteed. Click here if you wish to consult more information that may be of interest to you, such as the code of conduct of the buildings, among other documentation: www.livensaliving.com/documentos

3. Cancellation Policy

<h5 class="et_pb_toggle_title">  </h5> We inform you that you will have to communicate your intention to cancel the contract by sending an email to cancel@livensaliving.com, indicating the reservation number, Start Date of the Agreement and details of the person who made the reservation. <h3 style="text-align: justify;">1 Cancellation prior to the Start Date</h3> You may request the cancellation of your contract before the start date if you are in the cases set out in <a href="https://livensaliving.com/en/terms-and-conditions/#cancelresi">Section III.1 – Student Residence</a>. In all the above cases, the amounts already paid will be refunded provided the conditions indicated are met. It will be understood that the cancellation has been communicated when the communication was received before 23:59h on the day of reference. Any email received after that time shall be deemed to have been communicated on the following day. If you are not in any of the above situations, you may still request the cancellation of the agreement if: ·       You find a person as a replacement, under the same conditions and type of contract, until at least the End Date. In this case, the person replacing you shall not have signed a contract with us during the previous year, nor be in the process of negotiating or signing a contract for the current year. In addition, this person must be a student, researcher or belong to the academic world, and be of the same sex as you in the case of having a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing, by sending an e-mail to the address of your accommodation indicated in the contract, and follow the procedure indicated for that case. ·       If with respect to the Agreed Period, you pay 50% of the Housing Fee as compensation for the damage caused. In any case, the penalty shall not be less than one (1) month nor more than three (3) months of the Housing Fee that was contracted. <h3 style="text-align: justify;">2 Cancellation from the Start Date and prior to completion</h3> Once your contract has started, you may also request cancellation if: ·       You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (iv). You may request the unilateral cancellation of the Agreement, before the expiry of the agreed period, if with respect to the time required to complete the Agreed Period, you pay 50% of the remaining amount of the Agreement.In any case, this penalty shall not be less than one (1) nor more than three (3) installments of the Accommodation Fee that was contracted. Furthermore: <ul> <li class="MsoListBulletCxSpMiddle" style="text-align: justify;">You will have to pay in full the month which you leave the accommodation, and,</li> <li class="MsoListBulletCxSpMiddle" style="text-align: justify;">The penalty will be calculated considering the period remaining to complete the Agreement (End Date), excluding the month in which you leave the accommodation.</li> </ul> To manage all these situations once the contract has started, you must send a cancellation request to the email address of the building where you are. You can find this email address in the Particular Conditions of your Agreement. All bookings are subject to availability. Livensa reserves the right to reject a booking at any time, cancel it or not accept it, only when any of the following objective and duly substantiated circumstances exist: (a) The payment information provided by the user is invalid, incorrect, or insufficient to process the payment. (b) There is objective and documented evidence of identity theft or fraudulent use of a third party's personal information when making the reservation. (c) The user does not meet the eligibility requirements set forth in these terms. <h5 class="et_pb_toggle_title"></h5>

Special Promotion

Only people who have made their reservation through this Web Site will be able to benefit from these promotions.

<div class="et_pb_module et_pb_toggle et_pb_toggle_7 et_pb_toggle_item et_pb_toggle_open"> <h5 class="et_pb_toggle_title">  </h5> Only people who have made their reservation through this Web Site will be able to benefit from these promotions. <h2 style="text-align: justify;">Livensa Living Traveller</h2> Go on holiday and stay at any Livensa Living establishment in Spain or Portugal, and, if you like, bring a friend with you! As a Livenser, take advantage of Livensa Traveller and explore all the cities where Livensa Living has residences and accommodations in Spain and Portugal. Time to start packing! For more information, ask at reception. </div> <div class="et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"> </div> </div>

Rebookers Promotion

Rebooker Conditions

<h3 style="text-align: justify;">1.  Validity period and Allotment</h3> You will be able to renew your contracted accommodation in our residences and accommodations whenever you are ready, but please be aware that, if you wish to keep the same room you are in now for the next academic year, the renewal period is limited to February 16 to 22, 2027. The first rebookers to complete the process will benefit from the special price. Once the available allotment is sold out, the current prices available on our website will be extended. Nevertheless, you would still enjoy the rest of the perks of the rebookers’ campaign. <h3 style="text-align: justify;">2.  Benefits of the Rebookers offer</h3> ·       Special prices for Rebookers are subject to availability by room type. ·       No initial payment is required at the time of booking. Your Deposit will be transferred to the 26/27 reservation, as indicated in point 4.d) of these terms. ·       Two free nights for family members in September/October in the same room (provided it is not a double room). ·       Livensa Traveller Offer for Rebookers: Stay for at least one week at any of our residences this summer, and your last two nights will be free (subject to the selected building’s availability). <h3 style="text-align: justify;">3. Eligibility</h3> ·       The Rebookers offer is available to all residents with signed contracts is available during the 25/26 academic year and valid from the launch of this promotion. ·       The offer is only for Semester, Academic Year and Full Year 26/27 bookings. <h3 style="text-align: justify;">4. Conditions of the Rebookers offer</h3> ·       The Rebooker must be up-to-date with payments for the 25/26 stay by the due dates. Otherwise, Livensa Living reserves the right to cancel the room reservation for the 26/27 academic year. ·       Once you receive the email to formalize your reservation, you will have 24 hours to sign the corresponding contract for the 26/27 stay. ·       Participation in the Rebookers promotion will only be guaranteed upon signing the contract. ·       The current deposit will be transferred to the new reservation. If the amount is less than the new contract deposit or part of it has been used to cover damages or obligations from the 25/26 reservation, the resident must pay the used or remaining amount to complete 100% of the deposit within 5 days of notification. ·       The “Rebookers” offer does not allow voluntary and early contract cancellation set out in the Section 3. I of these T&Cs. The remaining Livensa Living terms and conditions will apply. <h3 style="text-align: justify;">5. Booking process</h3> If you have any questions about this offer, you can contact your Livensa Living residence staff.

Use of the MyLivensa App and Livensa Portal

<p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">The MyLivensa app provides residents with access to information and services relating to their stay. Depending on your residence, tenancy and the services available to you, this may include access to tenancy and payment information, announcements and residence information, maintenance requests, bookings for spaces, events and activities, visitor and overnight guest requests, additional services, wellbeing information, promotions and benefits, and other resident services. <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">  <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">The Livensa Portal currently provides access to tenancy information. <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">  <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">The information, services and functionality available through the app and portal may change over time and may vary depending on your residence, tenancy and the services available to you. <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">  You are responsible for keeping your account and login details secure and for any activity carried out through your account. you must not allow another person to access or use your account.   Maintenance requests Where you submit a maintenance request through the app, access to your room or accommodation may be required in order to investigate and/or resolve the issue. By submitting a request, you acknowledge that authorised maintenance staff or contractors may need to access your room at a reasonable time to carry out the necessary inspection, maintenance or repair, which will be subject to the conditions in the relevant document.   Common area bookings Where the app allows you to book a common area or shared facility, you are responsible for using the space in accordance with the applicable house rules, booking conditions and any instructions provided for that space. You may be responsible for any additional charges arising from your booking, including where applicable for damage, additional cleaning, late cancellation or failure to attend.   Events and activities Where you book or register for an event or activity through the app, you must comply with any conditions or instructions applicable to that event or activity. Some events or activities may be subject to additional charges, cancellation conditions or specific participation requirements, which will be made available where applicable.   <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">Visitors and overnight guests <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">  <p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify; line-height: normal; tab-stops: 28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 252.0pt 280.0pt 308.0pt 336.0pt; mso-layout-grid-align: none; text-autospace: none;">Where you register a visitor or request an overnight guest stay through the app, you are responsible for ensuring that your visitor or guest complies with the applicable residence rules and any conditions relating to visitors or overnight stays. Overnight stays may be subject to availability, restrictions and additional charges, which will be communicated where applicable.   Some services available through the app may be provided by or link to third-party service providers. Where applicable, use of those services may be subject to the third party's own terms and privacy information. <span lang="EN-US" style="font-size: 10.5pt; line-height: 107%; font-family: 'Aptos',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-font-kerning: 0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">We may update, change, suspend or withdraw features of the app where reasonably necessary, including for maintenance, security or operational reasons. Where such changes materially affect the services available to you, we will provide you with at least 14 days’ prior notice via email or app notification, except where immediate action is required for security reasons. In case of material changes that significantly reduce the functionality of the app or subsequent services, we will contact you for alternative arrangements, where feasible, except where immediate action is required for security reasons or due to circumstances beyond our reasonable control. In those cases, we will notify you as soon as reasonably practicable and provide information about the impact of the change where relevant.

PRIVACY & DATA PROTECTION

For more information about how we collect, process and protect your personal data, as well as your rights under applicable data protection laws, please refer to our Privacy Policy.

Additional Legal Terms

Governing Law and Jurisdiction   The T&C and the Agreement shall be governed by and construed in accordance with the laws of Spain. Any dispute, controversy or claim arising out of or in connection with these T&C or the Agreement, including any question regarding their existence, validity, interpretation, performance or termination, shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain, unless otherwise required by applicable mandatory law. Users may obtain information about the available alternative dispute resolution mechanisms through the competent consumer protection authorities.   Relationship with the Student Housing Agreement and Accommodation Agreement These T&C set out the general terms applicable to all bookings and stays at Livensa Living residences and accommodations. The specific terms of your stay, including the accommodation details, duration, price, payment schedule, and any additional services, will be set out in relevant agreement (Student Housing Agreement or Accommodation Agreement) that you will be required to sign during the booking process.

TERMS AND CONDITIONS 26/27

General Information

Registration Process

Payment Methods

Student Residences – Livensa Living

Flexible Accommodation- Livensa Living Studios

Special Promotion

Rebookers Promotion

Use of the MyLivensa App and Livensa Portal

PRIVACY & DATA PROTECTION

Additional Legal Terms

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Italy

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